5 Things Pepsi Could Have Done Differently

April 5, 2017

From start to finish we, as a multicultural marketing and reputation management agency, intently watched the latest addition to Pepsi’s “Live for Now” campaign. Wondering what was causing so much backlash, we immediately recognized where it all went wrong and what we would have done to prevent it.

  1. Use Someone Other Than Kendall Jenner

The Kardashian/Jenner clan is one of the most famous families of the 21st century. From the O.J. Simpson case to Keeping up with the Kardashians to I am Cait, America has watched this family grow up and noticed their many milestones. Kendall Jenner, the second to youngest of the family, is most known for her modeling and roles on television reality series about her life. While Kendall is most certainly popular and a good choice as a celebrity spokesperson, perhaps choosing a popular activist or a model/actor who has actually notably participated in protests would have made for a more relatable choice. Perhaps she or he should even be a racial or ethnic minority who suffers from discrimination in today’s social and economic climate. At least then, when the lead character breaks that barrier between protesters and police officers, it truly would be something worth celebrating.

Jenner

  1. Conduct a lot of Research

Using a focus group or testing this concept with a social justice organization before production may have avoided this PR nightmare. Focus groups would have provided insights into how this spot is perceived by diverse audiences. Details and images are important, especially on such sensitive topics as civil and human rights. Taking the time to do the research and homework matters if Pepsi wants to convey a message of solidarity and support to these diverse communities and issues.

  1. Keep it Consistent

One of the disturbing and confusing parts about this spot — that boasts unity, diversity and inclusion — is when one of the characters does something completely different. Why is the only angry person in the whole spot a female wearing a hijab? While we as viewers understand the frustration the character is feeling by not getting the results she’s looking for in her photography, the angry emotional outburst and “sparks of fire” behind her beauty shot did not contribute to the story. That part would have been eliminated completely. And what’s up with the two young ladies enjoying their Pepsi and meal completely ignoring what’s happening on the streets? Are they representation of how some people are aloof to protests and issues around them? If so, why do these women get to enjoy Pepsi, too? This scene seems out of place considering we never see these characters join the march.

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  1. Stay on Target

Towards the end, we begin to wonder if this is commercial is about Pepsi or Jenner. The removal of the blonde wig to reveal her brunette tresses underneath transforms her into one of them [the people marching]. Then Jenner captures the attention of the marchers and almost seems to “lead” the crowd to the stand-off with police. Again, if the hero were a celebrity more associated with civil rights and social injustices, being the leader of the pack might have seemed more authentic. At Matlock, we would have asked why not allow one of the marchers — and not the celebrity model — to be the hero(ine)?
Jenner2Jenner3

  1. Consider Perspectives

Advertisers should always consider current events and the current political and social climate of the world. While we applaud Pepsi for what they were trying to do, perhaps using a different setting would have been easier for those who are affected by the drama of the world every day. Any advertisement involving protesters or marchers, police officers, breaking barriers, and a celebrity who appears far removed from that world, is a recipe for trouble. If an organization would like to demonstrate its ability to recognize the importance of diversity and unity, we would recommend they start in their everyday campaigns. A spot featuring a heterosexual couple should be able to be replaced with LGBTQIA casting, a print ad featuring a family of Hispanics or African Americans should be able to deliver the same message as a family of Caucasians. By calling out people’s differences in an effort to say “I notice you” or “I identify” with you, you are actually making them feel objectified and causing the opposite effect.

Photo Credits: Monllos, K. (2017, April 5). Pepsi Pulls Its Much-Hated Kendall Jenner Ad, Saying It ‘Missed the Mark’ Retrieved April 05, 2017, from http://www.adweek.com/brand-marketing/pepsi-pulls-its-much-hated-kendall-jenner-ad-saying-it-missed-the-mark/

Matlock Celebrates Women Influencers – Past & Present

March 29, 2017

Women’s History Month is coming to a close, but we didn’t want it to end without sharing our favorite female pioneers/women who have influenced us and why we love them. ♥

WHM (2)

Women pioneers come in many shapes, sizes, and forms. This is demonstrated through the diverse set of women who have had influences on our staff. For example, Jobi, our Account Planner, wanted to pay tribute to a pioneer in history:

“In honor of Women’s History Month, one of my favorite female pioneers is Mary McLeod Bethune:

The daughter of former slaves, Mary McLeod Bethune was the only member of her family to attend school, yet each night she taught her siblings everything she had learned. She became one of the most important Black educators, civil and women’s rights leaders and government officials of the twentieth century. The college she founded in 1904, now Bethune-Cookman University, set educational standards for today’s Black colleges and her role as an advisor to President Franklin Roosevelt gave African Americans an advocate in government.

She was such a personal inspiration and an example of commitment to educating students, as she started her school with $1.50 in her pocket, five girls and faith in God – a culturally relevant history lesson etched in the minds of all students that attend. Because she stood firm on the principles and values of human rights, I am a PROUD third generation HBCU alumnus of Bethune-Cookman University.

‘The true worth of a race must be measured by the character of its womanhood.’ -Mary McLeod Bethune”

However, James, Account Supervisor, Reputation Group and Tamarah, Receptionist wanted to talk about more modern role models…:

James

“As a musician, and a lover of popular culture, I have to note Grammy-winning singer-songwriter Brandy (Brandy Norwood) as a woman who has positively influenced me. But as usual – despite her undeniable credibility as an entertainer and musical influencer – I can virtually hear the responses of confusion. “Brandy?? Why, Brandy?” Cool. Let me school you.

I’ve studied music and vocal performance since I was a small child, and continued to do throughout my academic career at Howard University where I minored in jazz vocal performance. When I think of vocalists who have depth, range, and color that I like to mirror, Brandy is always one to note. Let’s start with the fact that, in her early years, Brandy – a 15-year-old [singer] – successfully mirrored the impeccable vocal stylings of the late Whitney Houston. This is a feat that most adult singers cannot achieve. As Brandy matured, so did her voice. Her debut effort, “Brandy,” gave us a new school twist on our beloved Whitney Houston’s vocal techniques. Then, she moved into a creating a signature sound with super producer Rodney Jerkins where she showcased nasal, yet attractively smoky, deliveries. However, it wasn’t until her third album, “Full Moon,” that we saw Brandy and her then musical counterpart, Rodney Jerkins, move into creating edgy R&B music that showed off both Jerkins’ innovative sound paired with Brandy’s more mature vocals with signature rifts that a wide variety of today’s artists have merged into their own styles. 

Flash forward to 2017, where we’ve seen Brandy deliver three more full-length LPs with quite a few notable singles (i.e. 2004’s “Talk About Our Love,” 2008’s “Right Here (Departed),” 2012’ “Without You, and 2016’s “Beggin’ and Pleadin’”) that highlight how her vocal delivery has stretched to become an undeniable, multi-dimensional powerhouse alto. Now, the commercial success of her latest efforts have admittedly been less than stellar – for reasons which we do not have time to discuss in this particular blog – but that has absolutely no bearing on the fact that Brandy has remained consistent as a vocalist who becomes stronger with every release.  

So, why Brandy? She taught me how to insert subtleties into my recording and performances that leave lasting impressions on audiences. After having been through what was considered “her prime,” she showed me that it is never too late to become stronger with a strategic re-invention of the body, mind, and soul (i.e. her 2016 role as “Roxie Hart” in the Broadway play, “Chicago” which saw the singer undergo strenuous physical training). She showed me that even when people doubt your gift, you must continue to use it to magnify that magic that resides in you — something that an opinion or doubting whisper can take away. She taught me that when those doubting whispers become screams that you can’t ignore, to let your experiences and accomplishments speak for themselves. For me, it’s about the music — but more importantly – it’s about the consistency, determination, and self-assurance; character traits that can literally cause a “night-and-day” effect in the course one’s life.”

Tamarah

“Karen Civil is a Haitian-American social media guru and public relations strategist in the hip hop industry. She became a young pioneer by developing fan sites for actor J.D. Williams and The Backstreet Boys, for which she placed 3rd in a national competition in middle school. She also interned as a staff assistant under Funkmaster Flex at Hot 97. In 2008, she founded karencivil.com and the marketing agency Always Civil. Civil caught my attention on Instagram when I noticed her being photographed frequently with rappers YG and Nipsey Hustle. After following her on Instagram for the past several years, I realized she is a true female pioneer paving the way for aspiring professionals like myself.

Civil is the ultimate entrepreneur! She is responsible for the placement of Beats by Dre and Lil’ Wayne’s fan mail campaign while he was incarcerated at Rikers Island all the while building her own brand. She is the ultimate “body goals,” showcasing her slim physique and abs on Instagram. She motivates me to eat healthy and get in the gym. She has also taken a significant role in giving back to the country of her roots, Haiti. Civil is a true philanthropist and has built the Live Civil Playground and remodeled the school next door. She is committed to her brand, service in Haiti, living a healthy lifestyle and staying true to herself and for that she is a true female pioneer in my eyes!”

Lastly, Dacia, the Brand Group’s Assistant Account Executive, and Ashley, our Agency Services Coordinator felt as though women they see in their everyday lives have made just as big of an impact as the rest.

Dacia

“When I thought of who I wanted to write about for this blog, it immediately hit me that I have been inspired by some ladies in my generation. The woman [or women, in this case] who currently inspire me were not ladies I had learned about in history books or heard about through #WomensHistoryMonth. Instead, they are regular, everyday women, who I had tried to sell advertising space to.

In my previous job, I sold ad space for a local newspaper. I met a lot of local people with a lot of local businesses but two women with one start-up in particular stuck with me after leaving the sales position. Vesta Movement owners, Missy, a bartender, and Alixx, a hair stylist, told my sales manager and me the story about how they grew passionate for kickboxing after living sedentary lives that were not seeing results after trying different workout methods. I listened intently as they talked passionately about their female-friendly gym and sense of community they wanted to bring to the overly male-saturated sport of kickboxing. It wasn’t until I actually started going to the classes myself (over a year later) that I saw a passion turn into a reality and a real business opportunity. These young ladies turned a pre-registration list of 25 into an approximate 400 membership. I had attended other kickboxing gyms, but none were quite like this one.

They work really hard to keep the classes fresh and fun, you definitely get a work out, and you get to blow off some life-induced steam all in one session. One of the owners even teaches some of the classes. Although the gym was targeted towards women, they are very inviting and welcoming to the male members. My fiancée even enjoyed the classes when he was going. My point is, before that moment I signed up to take my first class at their gym, I had never witnessed a vision first-hand such as this one turned into reality. I had never seen someone turn a passion into a profit. It has inspired me to find my hobbies, find my passion, find my talents, and like Nike, “Just do it!”

Ashley

“When asked, “Who is a woman that inspires you or that you consider to be a female pioneer?” I thought about my mother, Darlene Leysath. This opinion could be a bit biased, but I think is well deserved. I have seen her work tirelessly throughout my 20 plus years of life to help me as her God-given duty, but to help others as well. She is a humanitarian and advocate for those who suffer from mental illness and those who may be forgotten. For example, a notable act of kindness is that Darlene teaches computer classes for seniors and helping veterans who need resources to healthcare. Not only in her professional career has she been a social worker and counselor, she is also an entrepreneur who hosts a radio show, motivational speaker, and co-founder and executive director of her own nonprofit organization, The Cornerstone CDC. She has helped raise funds and written grants for thousands of dollars in donations and resources to help those in need — not only in her community in North Carolina, but also working with Red Cross and the National Baptist Convention to help those affected by Hurricane Sandy in New York and New Jersey. She has personally volunteered numerous hours to give people resources such as counseling services, food and items needed during crisis or disasters. I have watched her in awe because she does it with a smile.

I truly admire her being dedicated to the mission and doing her purpose to help others and help develop the community, so humbly and modestly. She inspires me to be a phenomenal woman like her.” 

Welcome to Matlock, Tamarah!

March 7, 2017

Join us in welcoming our new Receptionist, Tamarah Lawrence! At Matlock, it is customary for our newcomers to answer a few questions to help us get to know them better. Here’s what she had to say:

TLA

  1. Who’s your favorite cartoon character?

My favorite cartoon character is Scooby-Doo! I loved watching everything Scooby-Doo when I was a kid and I guess that’s where my love of mystery and dogs stemmed from.

  1. Do you have any secret or strange talents?

Secret or strange talents…ummm I can put my legs behind my head. I used to do it all the time when I was younger, now, not so much … might pull something I need.

  1. If you could pick anyone in the world to be a mentor to you, who would it be?

Karen Civil! I recently discovered her on Instagram. I could use a few pointers from her.

  1. Biggest pet peeve?

I have plenty but I’ll say my biggest pet peeve is people who are always on their phone. I have a best friend who I’ll be talking to and I literally have to wait for her response because she’s busy scrolling down Instagram. I need a new best friend, huh?

  1. What is your favorite type of cuisine?

I love Soul food and Jamaican food! My dad cooks the best Jamaican food, I love when he makes me fried plantains those are my favorite, yum!

  1. Would you prefer to live by ocean, in the mountains, in the city, or in the dessert?

I would prefer to live in the mountains and enjoy all that nature has to offer. I used to love camping when I was younger, though we had an RV. But my favorite place to camp was Hammonasset Beach so maybe I would be better off near the ocean. Nah. I’m a mountain girl.

  1. If you could go back in time to any era, which would it be?

It would be the ’60s because I love the music from the Motown era.

  1. What is your favorite book?

“The Other Daughter” by Lisa Gardner was the first book I read by her and I fell in love. I finished the book in two days. Needless to say I enjoy books that keep me on the edge of my seat, that I can’t stop reading.

  1. What is your favorite quote?

“She believed she could, so she did.”

Welcome to the Team, James!

March 2, 2017

jdu

Join us in welcoming our new Account Supervisor, James Durrah! We asked him a few questions and here’s what he had to say:

1. What’s your favorite quote?

“It is always darkest just before the Day dawneth.” – Thomas Fuller

2. What’s the one dish you will never, ever, eat?

Chitterlings!!!! Di-friggin-sgusting.

3. Who was your most influential schoolteacher? Why?

My high school AP literature teacher, Mrs. Ford. She was the first person that made me realize that I have to “play the game” as it relates to achieving higher education. As I grew older, I attributed that same quote to my general professional journey.

4. What is your favorite movie, why?

Is it bad that “B.A.P.S.” and “A Low Down Dirty Shame” are my favorite movies…EVER? LOL. They are just dumb enough to be super duper hilarious. They never get old to me. “Harlem Nights” is a close third. And, no, I can’t pick just one. LOL.

5. If you could have an actor play you in a movie, who would it be?

That’s tough. I don’t know who’d be able to get all of my “isms” down to a science since I’m such a goofy weirdo. Maybe Lance Gross since we’re kind of the same skin tone, and because he’s a fellow Bison.

6. Name three things on your bucket list.

  • To retire by 50.
  • To shoot a feature-film
  • To do a fight scene in a movie (Don’t judge me, please. LOL. This has been my dream since I was a kid.)

7. Why did you decide to go into public relations?

I’m a bit of a (positive) manipulator when it comes to words and messaging, so it fits. Plus, I’ve always been creative and into media and technology; so it was kind of a no-brainer.

8. If you could have any super power what would it be?

Either telekinesis, or the ability to blow things up (like ‘Piper’ from “Charmed”…LOL!)

9. If you could visit anywhere in the world, where would it be?

The past.

Instagram for Business Launched New Business Tools

July 13, 2016

Matlock-Advertising-Instagram-for-Business

In case you missed it, Instagram recently launched Instagram Business Tools. These new features will allow businesses and marketers to not only populate insights, but turn simple posts into full-fledged ads. Business Tools will also allow followers to directly contact and engage businesses from a business page.

With so many companies and small businesses using Instagram, there was a need for Instagram to bridge the gap between businesses and consumers on both sides. Business Tools allows companies to create business profiles—a free feature that allows customers to connect with them via call, text or email with a tap of the contact button as well as get directions. Business profiles also unlock access to insights and the ability to promote.

Another great feature Instagram Business Tools offers is insights. Insights offers businesses qualitative information about their followers and their highest performing content— viewable from any mobile device or tablet. Additionally, this feature allows businesses to learn more about their follower’s behaviors and demographics, allowing them to publish authentic, relevant content.

Lastly, the promote feature allows you to turn a well-performing post into an ad right in the palm of your hand. This allows businesses to connect and reach more customers. By clicking a post you’ve already shared on Instagram you can add a button that will serve as a call to action. Simply select your target audience or allow Instagram to suggest an audience for you. After that, your post will be promoted as an ad for any length of time you choose.

For more information about Instagram for Business, simply click the link: http://blog.business.instagram.com/.

How to Handle a Social Media Crisis

July 8, 2016

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In the wake of these tragic circumstances that have swept the nation, a lot of real-time media coverage and conversations occur on social media. It is during times like these, that all businesses and agencies need a social media crisis plan—normally created by an organization’s crisis communications team. The crisis communications team serves as the organizations first response during an incidence.

From a communications perspective, a crisis can be a business or organizational problem that is brought to the public’s attention. This may threaten the company or organization’s reputation and ability to conduct business and tarnish the public’s faith.

A crisis can take on many forms, including: natural, environmental, recalls, criminal acts and more – to name a few. What makes them a crisis is that they are heavily focused on media and social media scrutiny.

Although some circumstances are well beyond a company’s control, others can be avoided. The best resolutions occurs when companies take accountability for their actions and manage the issue before it snowballs out of control.

A strategic approach to issues management can help an organization effectively identify and anticipate potential issues, prevent crises from developing, and influence their evolution and outcome. Here are some social media tips that can help your business overcome a social media crisis:

Listen and Be Present

  • Organizations must have a listening protocol and tools to monitor social conversations. When are people posting? What are they posting about? Why are they posting?
  • Who will be monitoring these conversations and will they be covering nights and weekends?
  • Identify what is and what is not a crisis.

Own Your Mistakes

  • Be apologetic. In the event of a crisis, an organization should apologize and mean it, all can be forgiven.
  • When social media crisis is caused internally, take full responsibility for the issue, even if the organization is not the one to blame.
  • A spokesperson should be ready to make thought-out public statements and share it on the platform where the original problem started.

Have a Crisis Management Team in Place

  • Consider forming a team of community leaders, PR, activists, legal allies and marketing professionals than can come together quickly to draft a response to shut down any negative talk about your organization.
  • Make sure all spokespersons and appropriate executives are ready to speak at any given time.
  • Manage accesses to all social media pages carefully.
  • Keep all constituents informed about the crisis through internal communications to remain as knowledgeable as the public.

Create Diaries for Internal Records

  • Make copies of all negative tweets, status updates, statements and blog comments
  • Make copies of emails
  • Monitor/analyze website traffic patterns
  • Identify where the crisis break, and when? Where did it spread, and how?
  • How your organization was initially informed?
  • How effective was the response protocol?
  • Did specific individuals or 3rd party allies rise to the organization’s defense? Did the organization thank them?

Create a Crisis FAQ

  • Create a dark page or microsite and put all the information pertaining to the crisis in one place. This will save time and respond to people with a link and not an answer.
  • Crisis FAQ should Include:
  1. Acknowledgement of the crisis
  2. Details about the occurrence
  3. Photos and videos from spokespersons, if available
  4. How the company found out
  5. How the organization was alerted, when they were alerted and by who
  6. Specific actions that were or will be taken
  7. Real or potential effects
  8. Steps to prevent the same crisis from occurring
  9. The best point of contact for any media inquiries

Welcome to the team, Jobi!!

June 23, 2016

Jobi Tyson

Join us in welcoming our new Account Planner, Jobi Tyson!! We asked her a few questions and here’s what she had to say:

 
1. If you were stuck on a deserted island, what three things would you make sure to have?
A genie in a bottle, a tent and moisturizer

2. If you could live on any planet which one would you pick?
Earth. I’m good here 😉

3. When you were a kid what did you want to be when you grew up?
A famous singer/songwriter

4. What’s the #1 played song on your iPod or music player of choice?
#1 Pandora station is on Anita Baker

5. If you could have any super power, which one would you want and why?
As an elder advocate, and creator of a web series based on an elderly character, my super power would be healing powers, mainly so that ill elders would not have to suffer in their golden years

6. What is your favorite time (season) of the year and why?
Fall is my favorite season, because nature changes into multi-colored works of art. That time of year, creates a sense of comfort, gratitude and reflection for my birthday month in October and Thanksgiving in November

7. What are your favorite books?
Reddick to Cross Creek by Idella Parker, Secrets of Six Figure Women by Barbara Stanny, and The 22 Immutable Laws of Branding by Al Ries and Laura Ries

8. What is your favorite quote?
“Vision is the art of seeing what is invisible to others” Jonathan Swift

Welcome Back to Matlock, Dennis!

April 22, 2016

Dennis Dent

Join us in welcoming our new Assistant Account Executive, Dennis Dent, back to Matlock!! Dennis was a part of the Matlock team in 2013-2014 and we are so glad to have him back. We asked Dennis a few questions and here’s what he had to say:

  1. If you were stuck on a deserted island, what three things would you make sure to have?

If I were stuck on a deserted island, I would need the following things, my tablet (I have eBooks and my electronic Bible), sunblock because I love the beach, and I’d have to take my best friend because I can’t do anything alone. Lol

  1. If you could live on any planet which one would you pick?

I think I’d live on earth. I hear it has the best living conditions for organic creatures. 😉

  1. When you were a kid what did you want to be when you grew up

I wanted to be an actor.

  1. What’s the #1 played song on your iPod or music player of choice?

I have so much music, there isn’t one song that captures my #mood.

  1. If you could have any super power, which one would you want and why?

Definitely a telekinesis.

  1. What is your favorite time (season) of the year and why?

I’ve always enjoyed the fall. You get to wear the best clothes!

  1. What is your favorite book?

The Alchemist

  1. What is your favorite quote?

“Character cannot be developed in ease and quiet. Only through experience of trial and suffering can the soul be strengthened, ambition inspired, and success achieved.” – Helen Keller

  1. Is there anything else you would like to share?

Overall, I’m well-rounded. I enjoy going to concerts and events. I’m a huge foodie and big on health & wellness. If there’s something happening in Atlanta, I’m there!

Welcome to the team, Ashley!

April 22, 2016

Ashley Leysath

Join us in welcoming our new Account Coordinator, Ashley Leysath!! We asked her a few questions and here’s what she had to say:

 

  1. If you were stuck on a deserted island, what three things would you make sure to have?

My iPhone (hoping that it would still work without Wi-Fi. lol), a lighter, and my favorite person!

  1. If you could live on any planet, which one would you pick?

I just saw The Martian, so if it would be possible to survive, I guess I would say Mars.

  1. When you were a kid what did you want to be when you grew up?

A general surgeon (I remember specifically saying this) and a singer.

  1. What’s the #1 played song on your iPod or music player of choice?

This is tough because I listen to so many different songs, but most recently “Wake” by Hillsong Young & Free.

  1. If you could have any super power, which one would you want and why?

My super powers would be to fly, so I could travel, and be anywhere I wanted to be in the blink of an eye!

  1. What is your favorite time (season) of the year and why?

Summer! The weather is great, lots of fun stuff to do like concerts & festivals, plus my birthday is in the summer and the days are longer!

  1. What is your favorite book?

The B-I-B-L-E!!

  1. What is your favorite quote?

“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel. “- Maya Angelou

Welcome Dacia!

April 22, 2016

Dacia Little

Join us in welcoming our new Account Coordinator, Dacia Little!! We asked her a few questions and here’s what she had to say:

 

  1. If you were stuck on a deserted island, what three things would you make sure to have?

A good book, a solar powered plane, and Jesus

  1. If you could live on any planet, which one would you pick?

Earth

  1. When you were a kid what did you want to be when you grew up?

A choreographer at one point, a teacher at another.

  1. What’s the #1 played song on your iPod or music player of choice?

It changes frequently, but currently it is “Lean On” by Major Lazer

  1. If you could have any super power, which one would you want and why?

Invisibility, I like to know what’s going on behind closed doors. I’m kind of inquisitive, but I think the world would be a better place if people tried to understand others’ experiences and history.

  1. What is your favorite time (season) of the year and why?

September (late summer, early fall). The weather is perfect, there’s a lot of festivals and outdoor events, and it’s my birthday month!

  1. What is your favorite book?

The Curious Incident of the Dog in the Nighttime

  1. What is your favorite quote?

“If your presence doesn’t make an impact, then your absence won’t make a difference.”

  1. Is there anything else you would like to share?

I just like to have fun and make people happy. Live. Laugh. Love.